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Axonom
is seeking versatile and talented CRM Project Managers to work with
Axonom’s clients to deliver solutions in their CRM Systems. Projects are typically related to
Microsoft CRM and Axonom’s award winning Powertrak Customer Relationship
Management Applications. Axonom is seeking full time candidates to fill
this position.
CRM Project Managers are dedicated to executing
project initiatives to deepen the relationship with customers and drive
additional sales. The Project Manager is a key position for the
implementation and execution of Microsoft CRM and Axonom Powertrak CRM
Applications as well as operational project initiatives. This position
works with a multitude of different teams including CRM Implementation
Consultants throughout the project lifecycle from strategic definition and
proposal through scoping, requirements gathering, development, and
implementation, user acceptance testing, and establishing and documenting
business processes where needed.
The
ideal candidate will possess outstanding communication, technical, and
problem solving skills, as well as proven business consulting and project
management experience.
Project Management Responsibilities – CRM Project Managers are responsible for process definition and
management oversight of small and medium sized CRM projects. Projects
generally run 1-6 months in duration.
·
Determine Project needs and business resources
required to execute CRM projects.
·
Work with Client Executive Project Sponsors to
clarify and define strategy & objectives, scope and CRM business
requirements.
·
Define success CRM Project criteria for projects.
·
Manage project scope, drive resolution and keep
project on schedule.
·
Develop and track project action items and
issues. Document all necessary items as needed.
·
Identify and communicate risks and responses to
mitigate project risk.
·
Responsible for the coordination and creation of
project documentation and project processes.
·
Work with CRM client team to develop appropriate
testing plans to ensure user acceptance, data quality, and system
integrity.
·
Coordinate the development of training materials,
user manuals and other documents as needed to enable successful
implementation and turnover of the process or system to the business owners
and users.
Business Analysis Responsibilities - CRM Project Managers define and articulate project strategy and
objectives, scope and business processes, rules and requirements with CRM
clients.
·
Communication - Effectively present, communicate
and manage expectations regarding project strategies and key decisions
within project teams and to Senior Management. Communicate project
statuses.
·
Risk Management - Identify, analyze and manage
risks within projects, systems, and resource changes and formulate
plausible solutions or contingency plans partnering with Manager and Senior
Management when necessary.
·
Client Management and Negotiation - Effectively
interact with and transact business with partners and clients, to negotiate
mutually beneficial transactions and independently prioritize involvement
in decisions.
·
Team Leadership - Actively lead and develop team
members within the department. Celebrates successes.
CRM Implementation Responsibilities - Be hands on to drive the technical aspects of the project.
·
Software Installation – Install the CRM software
suites of MS CRM and Powertrak in clients’ environment.
·
IT Requirements Evaluation – Be able to determine
and evaluate the appropriate IT environment for clients based on the
requirements of the CRM applications software.
·
Application Customization and Configuration –
Make base level application configuration and customization in the MS CRM
application and Powertrak Toolkit environments.
Requirements
Ø 4-Year
College or University Degree in Computer Science, Information Technology,
Business Technology, or related field of study.
Ø 3-6 years of
Project Management experience.
Ø Demonstrated
ability to execute multiple, interdependent end to end projects. This
includes identifying CRM project objectives, creating requirements, managing
schedules, tracking project progress, facilitating testing and determining
and measuring success criteria.
Ø Demonstrated
ability to learn and master technical detail related to CRM.
Ø Verbal and
written communication skills.
Ø Documentation
and presentation skills.
Ø Attention to
detail and follow-up skills
Ø Ability to
manage execution
Ø Conflict
management and problem diagnostic and solving skills
Ø Business
requirements gathering
Ø Team building
and partnering skills
Ø Ability to
influence without authority
Ø Strong time
management and organizational skills
Ø Basic SQL
server knowledge in writing scripts, views, and Stored Prodecurs
Desired:
Ø Project
management methodologies, PMP certification or project management
continuing education
Ø Prior
experience with direct marketing projects, e-commerce, data warehousing or
CRM implementation
Ø Use of Visio
and Microsoft Project
Ø Knowledge of MS Windows OS, MS Exchange, and MS Office
For more
information about Axonom and our suite of products visit: http://www.worldtrak.com.
For consideration email your resume
and cover letter to Mathias Olsson, Director of Professional Services,
Axonom Inc at molsson@axonom.com.
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