Call Center for Microsoft Dynamics CRM and Axonom Powertrak

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Enterprise-Wide Relationship Automation Modules for Microsoft Dynamics CRM

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	Powertrak Call Center
Summary Rules-driven branch dynamic scripting - Easily configurable for simple and accurate call handling. Inbound and outbound - Handle any incoming and queue-driven outbound interaction. Effectiveness tracking - Master questions and cross-correlations show you what scripts work and why. Browser-based and easy to use - Browser-based for easy deployment and low-cost training. Real-time productivity tracking - Enhance staff performance motivation on-the-fly. Branched dynamic scripting inbound and outbound - Create custom qualification and triage scripts to provide consistent messages and service flows. Flexible active follow-up and scoring - Script scoring is built-in to drive tasks, emails and other user-defined activities. Customizable and CTI ready - Show exactly what you need from any system and hook it up to any major CTI interface. Key Features: Scripted, rules-driven presentation and scoring! 100% Integrated with Microsoft CRM! 100% integrated into all Powertrak CRM modules including tools! Maximum service at the lowest cost, instant ROI!	Powertrak Call Center Efficient call center interaction requires simple question/answer presentation, in-line consolidated account information and streamlined follow-up communication. With the Powertrak Call Center module, you can easily qualify leads, run campaigns, close the loop on sales opportunities, handle support and manage service requests inside and outside your organization. Since it is browser-based, it is easy to deploy and easy to train new users. You can handle more transactions at lower cost while improving overall service for partners and customers.
Powertrak is part of the Ten-time ISM award-winning Worldtrak® /Axonom® eCRM product family, delivering easy to use robust functions and proven return on investment.

Product Details
Browser-Based, Queue it Up and use it from Anywhere	Because the system is built using simple web technology, you have complete flexibility to use the system anywhere, anytime with little training. The module supports multiple calling queues; functions for both inside and remote personnel, and can handle multiple locations. Costs are significantly reduced because you can run more transactions with less staff. Improve your mind-share with customer and partners - increase the time they spend buying and using your products instead of waiting for callbacks.
Customer and Dealer Support Management	If you have multiple sales channels, or manage a lot of customers, providing a consistent customer service experience is a major challenge. Powertrak Call Center improves customer response times and enables you to support your partners and customers more effectively, with more consistent results. Managers also get accurate real-time activity tracking and detailed reporting.
Branch Dynamic Scripting	Rules-driven presentation is built in a simple non-programmers interface. With tagged questions, stored answers and access to complete customer and product profiles, the caller can see prior call notes and all critical facts to personalize each contact.
Sales Lead Qualification, Scoring and Routing	Instantly score and qualify your leads based on dynamic script results. With Powertrak you can route leads and follow-up to inside sales To-Do Lists, or send them to partners via the Powertrak Portal or email for quick follow-up
Built on Microsoft CRM	Microsoft CRM provides a safe path for scalability, integration, and business value based on Microsoft .Net and Web Services architecture. Powertrak is built as an enhancement to Microsoft CRM and uses the same tools and shares the same data.
Enhanced Marketing, Customer Service and Support	Call Center supports closed loop marketing selling and servicing in one system. Call Center Support staff can script all service issues and communicate results in real-time, even escalate incidents on the fly.
Integrated with Powertrak eCRM, Messaging and CTI for Instant communication	Personnel in every department can see the complete call history and exact script replies for their accounts. Supports advanced notification such as email notification while on the road. Add optional Computer Telephony interfaces to the system to streamline all phone handling in your call center.
Audit Trails	Every transaction and file maintenance action is stamped with time, date and user ID for problem resolution and maintenance control.
A Complete, Enterprise CRM Solution	Add Powertrak Industry Solutions for Financial Services-based organizations, High-Tech companies, and Member-based Associations, Add Core modules for Advanced Marketing, Technical Case Management, Product Configuration. Build your own custom modules using the Powertrak Application Builder to provide a complete one-stop solution.

Powertrak is designed to meet the needs of specialized industries and Microsoft centric mid-size organizations. For more information please visit us on the web at: www.axonom.com		10860 Nesbitt Avenue South Bloomington, MN 55437 Toll Free: 1-888-814-2880 Phone: (952) 653-0400 Fax: (952) 653-0404 Email:leads@axonom.com
©2008 Axonom Inc. Powertrak and Worldtrak are registered trademarks or trademarks of Axonom Inc. in the United States and other countries. Microsoft CRM, Microsoft Outlook are trademarks of Microsoft Corporation. Other products mentioned here may be the trademarks of other companies.